Courtyard Aberdeen at Ripken Stadium

This hotel absolutely sucks. I arrived & the next day i had house keeping clean my room & they took my food out of my room & also was missing 2 apple watches, hair dryer, make up, & my 7 year old sons baseball equipment… when i spoke with supervisors they did nothing to help & went around the hotel spreading false information.

I stay in Marriott hotels across the country, and have done for a number of years, and this is without doubt, the worst i have stayed in, EVER!!. Upon arrival i was greeted by a pleasant member of staff, who checked me in, there was no acknowledgement of my Marriott Elite membership, but thats not the end of the world. Having worked all day and then driven 7 hours to get to the hotel, i headed straight for my room. This is where the experience starts to rapidly decline. The carpet in the room was covered in large stains from i dont know what. there were extra pillows as requested, and before going down for dinner, i drew my curtains to get changed. The stains on the curtains made the carpet look clean. The bathroom was not much cleaner, with the toilet seat loose. I went down to reception to complain, and was met by another member of staff, this time not so friendly or attentive. I explained the problem to which he said "do you want another room"? i said i would and he gave me another room to move into just 3 doors down. This room was not much better, and as i had no help in moving my luggage, pillows, computer bag etc, i decided to stay in the first filthy room. Surely things couldnt get any worse, so i went down and sat down in the restaurant where i ordered Chicken wings to start and then a grilled chicken burger for my main course. The chicken wings came, and although were hot in temperature, were burnt on the bottom, as if they had been cooked on a tray that had remnants of previously cooked burnt food that had stuck to my wings. The chicken burger came and that was the same, as were the new potatoes i had ordered instead of chips. Overall a very disappointing meal. i got an early night as i had another early start in the morning. When i came down for breakfast, i was seated and asked if i wanted anything hot to eat as there was only a cold buffet out in the self service area. I asked for a menu, and the member of staff said "we dont have menus, but the kitchen does the usual hot stuff, bacon, sausages eggs". not great again but i ordered scrambled eggs and mushrooms which werent too bad although the service left much to be desired. I will never stay here again, and would be delighted to expand more should anyone from Marriot Bonvoy wish to contact me.

The staff was really nice. I had no issues checking in or checking out. It was fairly quiet in the hotel which allowed me to sleep peacefully. The room I stayed in could use some renovations. It was dusty in some areas and the bathroom could use some touchups.

This hotel, co-located with the Residence Inn by Marriott is adjacent to the Ripken field baseball stadium. You can stay here and walk to the game. We were visiting our granddaughter who lives also within walking distance of the hotel. The room was comfortable, but the bathroom was small. Our main complaint is that they charged our credit card $20 for incidentals, just in case. Our refund is going to take 5 to 7 days to hit our card. Booking through a service prevented credit to our rewards program.

Horrible experience with the front desk supervisor and haven’t arrived even arrived yet! I booked a room for my family of 4 in April 2022 for tournament in September 2022. My reservation confirmation specifically states that my family, 2 adults and 2 children, are booked for a king bed and a pull out sofa bed. I was able to proceed with a booking the reservation and received a confirmation email. Today, I called to confirm my reservation for our upcoming baseball tournament. I had looked on their website and noticed that some rooms only accommodate 3. I figured this would not apply to me being that my reservation clearly states that we are four people and was confirmed for such. I was informed that the room has a one bed and a twin pull out sofa bed. No where on their website states that the pullout bed is a twin size that accommodates one. The front desk supervisor was not helpful and explained that there was no way to change the room for a larger room. She stated that there was no availability in the hotel nor their sister hotel. I explained that it was their error that I was able to proceed with my reservation, which clearly states that my room is for 2 adult and 2 children. The front desk supervisor offered no apologies and explained there was nothing that she could do. I asked what would I have done if I had traveled for hours to find that we would not have had a bed to sleep. She stated that I should periodically check to see if something opens for next week’s tournament. Maybe Marriott should be more clear on their website and not permit families of four to book rooms that do not accommodate them. I would have been at a loss if I traveled for more than 4 hours to find out that we all would not have all had a place to sleep.

What a beautiful hotel you have. It was extremely clean, the facility newly decorated w/ baseball memorabilia, staff nice. We had the wheelchair accessible room. It was accessible except the bed was too high for someone in a wheelchair to get in/ out of bed. The bed was comfortable. After checking out we walked to the parking lot and noticed that several cars had all their tires removed and put on cinder blocks, lug nuts thrown all over the lot. We were shocked that such and incident had taken place. We looked and found no security cameras or people around. Our car was one of the lucky ones w/ no damage. Had we noticed the lack of security as we came into this family venue the night before after a long drive we would NOT have stayed there. My husband walked back in the hotel to let staff know. They said it was probably someone gang from Philly or Baltimore. You can have all the nice buildings, the baseball player endorsement, nice decorations and service. But, if guests do not have safe security of their person and personal belongings, there is no point staying in this family venue. As of today 07/06/2022, we never received a customer satisfaction survey from Marriott. So, I sent this same narrative to Marriott.com