The Elms Hotel & Spa

We came here for a hen do. The grounds are absolutely stunning. We each got a 30 minute treatment included in our day and the facial was amazing. Free tea/coffee/hot chocolate/water and squash available all day. Steam and sauna fabulous. Pool nice size, particular highlight was the outdoor jacuzzi. Afternoon tea was also stunning and we were allowed iced coffee instead of tea which was great. Highly recommend!

Fantastic stay at The Elms. We had a very warm greeting from Sophie who was fantastic. Our luggage was taken to our room and we relaxed in the bar with a cocktail until it was ready. Our room was large and clean. Spa use and breakfast being included in the room rate was really brilliant and we spent all afternoon using the spa facilities, which were lovely and clean. The only feedback is there is not enough seating round the pool and no loungers - this would be very disappointing if booking a spa day but as a hotel guest it wasn’t a problem. The food was great, hot and delicious. The decor is fantastic, service was attentive and we had a brilliant stay. We would highly recommend.

Initial impressions were amazing. The Christmas decorations (and decor generally) are absolutely stunning. Room was also really nice. Perfectly situated for wintry walks along the Worcester Way and it was lovely to jump in the hot hydro pool in the spa after a long walk. However, no staff at spa on our second evening so had to keep returning to hotel to fetch drinks and couldn’t find any towels and no one to ask. Room was really nice although bedside lamp on one side was broken with only one lamp attached and not two as on the other side. Shower was dreadful however - zero water pressure and one of those awful clingy shower curtains inside the bath. For me a big part of a successful stay is the food and drink and this is where the hotel lets itself down. A few improvements needed here to get to 4 or 5 stars. - limited menu with some strange combinations (scallops and hazelnuts and beetroot and coconut?) - I ordered the cod starter on our first night and it was so salty as to be inedible. When starter plates were cleared I mentioned this to waiter but no one seemed interested and certainly there was no offer to replace it, give me something else instead or remove it from the bill. - Wine we ordered was different year to one on wine list - needs updating - Margarita served in a half full whisky tumbler instead of the usual type of cocktail glass which made it look like they’d forgotten to pour half of it in! - Cocktail list very limited and unable to offer “classic” cocktails on request - gin and tonic glasses we took through from the bar to the restaurant were not cleared from our table all evening - I ordered a flat white coffee at breakfast and it was served cold (lukewarm at best) - scrambled eggs at breakfast also unbelievably salty (with big lumps of rock salt in every other mouthful). It’s a real shame as the place is lovely and the staff obviously mean well but they need to take a leaf out of the Manor Arms up the road (where the food and drink was absolutely top notch). Would recommend as a place to stay, just not a place to eat!