We had a wonderful stay here at the Mercure in Biel. Check in was fast. Room and Hotel was spotless clean. Aircondition worked great. Bathroom with showergel, shampoo, liquid soap. Unfortunately we did not have time to check out the fitness and sauna on the 6th floor. 24h Reception is great.
Super-expected hotel, less than 3000 with breakfast and dinner, and very rich, that is, the room is small, the bathroom is very small, only bath and shower, there is parking lot, the hotel is in the town next to gstaad, drive to gstaad for a few minutes, This area is so beautiful that it is worth visiting because the hotel has no restaurant in the off-season. It is a very worthwhile place and the supplies are average. It is not a luxury hotel after all.
Hotel near Mattenhof-Weissenbuhl,Berne13.3% of visitors choose this area
GGuest User2024.05.13
A good hotel local to the city and accessible by tram, in a quiet location. The room we stayed in was clean and comfortable with a view of the city. The room contains a fridge stocked with refreshments that you have to pay for with tea and coffee provided. The bathroom contained little touches with sealed packets of ear buds, nail file and tooth picks which is nice touch. Buffet breakfast was good with a nice variety of food catering for all tastes however the plates are quite small so be prepared for a few trips back and forth to the buffet. The pool was good but cold when first entering so be prepared ro swim a few laps ro warm up.
The room is quite small but there is everything we need. Breakfast is very good. We could leave our baggages after checking out. The only drawback is that the hotel is under construction so that we could hear some noise from construction in our room.
Hotel near Mattenhof-Weissenbuhl,Berne13.3% of visitors choose this area
GGuest User2024.12.24
The location of the hotel is average, but it's convenient to get to the old town by car. The room is simple but clean. The breakfast is very good. The receptionist at the front desk is very enthusiastic and reminds the store to close early on Sundays.
Hotel breakfast can also have many varieties. scenery is very beatiful. Arriving at the hotel and checking in was a bit unpleasant at first, because I personally booked the hotel alone and not booked by a travel agency. I booked a large room of 24 square meters, and in the end the hotel gave me a small room of more than ten square meters. A room as small as a bed and a suitcase can not be fully opened under the ground. Very angry at the time. Because the hotel says that the room is only one large and one small, there are no other rooms. Let us choose ourselves to discuss. In the end, I had to make concessions. After thinking about it, I paid for a room of 24 square meters but gave me a room of more than 10 square meters. This is the behavior of the hotel. After communicating with Ctrip, I changed my room to a larger room. Ctrip had a good communication this time! give a like.
It was a pity that there was no air conditioning and only a long fan, but
the Swiss weather was cool, so it was nice to be able to sleep comfortably with the window slightly open!
I asked them to clean the room every time I left, and they did so nicely!
The front desk staff were friendly and the room was clean and cozy, so I would stay there again!
The tram from Bern Station is a bit far, but there is a coop right next door, and I bought food from the coop every evening. ㅎㅎ
We were disappointed from the pool, this was too cold for a wellness area.
At breakfast there was no summit or bread when we arrived it wasn't late. My husband asked and then he was brought back summit.
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49 reviews
9.0/10
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8.3/10
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GGuest UserThe most satisfactory hotel I have ever stayed in. Everything is perfect. The dreamy hillside is visible from the window. It's a pity that it rained on the day I went there. I will stay there again next time if I have the chance.
DDonW1128Rating: ⭐⭐⭐⭐⭐ (5/5)
Is pleasure of staying at a wonderful hotel that left a lasting impression. From its impeccable design to the delectable breakfast, my experience was delightful overall. Although the weather didn't quite cooperate during my stay, the hotel's fantastic service more than made up for it.
The hotel's interior design is simply stunning. Every aspect of the decor exudes elegance and sophistication. The attention to detail is evident, and it creates a warm and inviting atmosphere throughout the premises. The architecture and furnishings are tastefully chosen, providing a luxurious and comfortable ambiance for guests.
One of the highlights of this hotel is undoubtedly the breathtaking view. Unfortunately, I encountered some bad luck with the weather during my stay, which limited my ability to fully enjoy the surroundings. However, even through the mist and rain, I could sense the beauty that lay beyond the hotel's windows. I can only imagine how magical it would be on a clear day.
The service at this hotel is truly exceptional. The staff members are attentive, friendly, and go above and beyond to ensure guests have a memorable experience. From the moment I arrived, I felt warmly welcomed and well taken care of. The hotel's commitment to customer satisfaction is evident in every interaction, making the stay truly enjoyable.
breakfast was simply delicious! The array of options available was impressive, catering to various tastes and dietary preferences. this hotel left a lasting impression on me. The well-designed interiors, the mesmerizing view (even through the rain), the exceptional service, and the mouthwatering breakfast made my stay truly remarkable. If you're looking for a hotel that combines elegance, comfort, and impeccable service, this is the place to be.
IIka_EllyWe didn't plan on traveling here at all. It was a last minute decision. But one that we don't regret.
The staff was beyond nice and helpful. We really felt genuinely welcomed. As soon as we arrived we were welcomed with a big warm smile.
Arriving in our room, we had a Easter gift. Two super delicious chocolate bunnies. It was a welcomed gift. At breakfast we also got chocolate eggs.
The breakfast was rather small, but it had all the necessary things and we always left with a full belly.
The room was spacious and so was the bathroom. The beds are comfortable although the pillows were too soft.
The hotel was very calm and a little bit outside of the village in nature.
Dogs are welcome and thanks to the location of the hotel, it was perfect for walking them without leash.
The sauna was perfect. It was very big and had a chill out area where you can lay down. It would have been nice to have some fresh water at hand though.
The location was great. Just a short driving distance from numerous hiking spots.
NNinG_PThe room is quite small but there is everything we need. Breakfast is very good. We could leave our baggages after checking out. The only drawback is that the hotel is under construction so that we could hear some noise from construction in our room.
TTanglaoyedetangIt is difficult to compare foreign hotels with domestic ones. You can ignore the so-called star standard. The room is small, but the scenery is beautiful. The hotel is on the mountain, and cars cannot enter. You must take a small train to go up the mountain. The facilities and equipment are also average. If you don't want them, there are no toothbrushes or toothbrushes. The breakfast variety is single, but the ingredients should be okay.
CCHENFENGThe location is very good, just next to the Wengen station, no need to carry the luggage uphill to find the hotel! The view is also the best, you can see the Jungfrau and several other peaks, the waterfall of Lauterbrunnen can also be seen. Breakfast is average, European hotels are probably like this, nothing to eat. The hotel's own restaurant should be a Michelin-recommended restaurant. The dishes are OK, and you want to eat in advance. Service under the spit, the service attitude of the restaurant is OK, but the service attitude of the hotel front desk check in is really average, extremely arrogant ~
CChanThis hotel location is very close to the train station that is just 1 stop next to the Bern main train station. So, it’s very convenient to go to Bern for a visit. There is a COOP supermarket that’s a few steps from the hotel. Thus, it’s very fast to buy something nearby.
CclaborateThe hotel is very conveniently located, and most of Bern's famous attractions can be reached on foot. The hotel also thoughtfully prepared a day ticket for Bern's public transportation, which can be used unlimited times. The room was spacious and the scenery outside the window was beautiful. The reception was polite and enthusiastic. The guy who helped drive the car out also put two bottles of drinking water in the car. It was thoughtful.
GGuest UserOverall pleasant stay, we enjoyed the room and the Spa which were very good. The cleanliness was impeccable. The room staff is very nice.
Negative point for the mention ”City view”, in fact, we had a view of the facade of the building opposite (room 221).
The breakfast is decent but the service does not follow. The staff did not offer us the hot food menu offered in addition to the buffet. We had to ask at the table next door where they had their pancakes, omelettes and others. So we ordered a cheese and bacon omelette. After 15 minutes of waiting, an omelette arrived with very very little cheese and no bacon.
Finally, when checking out, everyone who left the room received a small biscuit bear ”to thank them for their stay”. We received nothing and the checkout time was a bit rushed, we felt like we were not treated like the other customers.
NNurzakiah HanimHad a short stopover in Bern. Hotel room is clean. The amenities in the room provided were sufficient.
Just a couple minutes walk away from old town while enjoying the view crossing the bridge. Or you can take a tram which is just a stop away.
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