The vehicle wasn't brand new, but it offered good value for money (7-seater SUV), and was in excellent condition. Even with a full load of adults, it was comfortable. The diesel engine had plenty of power.
The company provided a dedicated shuttle bus at the airport. The counter staff were very friendly and patiently explained the contract details; the whole process was smooth – it was all done in under ten minutes.
When returning the car, the fuel level was higher than when it was picked up – so I got a cash refund immediately (most companies don't give refunds).